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This material includes, but is not limited to, the design, layout, look, appearance and graphics. This website contains material which is owned by or licensed to us. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. The content of the pages of this website is for your general information and use only. The use of this website is subject to the following terms of use: The term ‘you’ refers to the user or viewer of our website. The term ‘Ultra Music’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 51 Main Street, PIALBA, QLD, 4655, AU. If you disagree with any part of these terms and conditions, please do not use our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ultra Music’s relationship with you in relation to this website. If you bought goods from one of our six retail branches, we kindly request you contact the branch you dealt with directly in order to facilitate your return and refund.Welcome to our website. *Collection of returned goods only applies to purchases made online. Please however note that refunds to methods other than EFT is handled via our payment processing partner Peach Payments, they process payments and refunds on our behalf and as such this process can take between 7-14 days and is beyond our control. If you paid with another method other than EFT, your refund will be actioned upon approval thereof.If you have not received your EFT refund within three working days of issue, please contact us immediately.

We reimburse all refunds from FNB so keep in mind that dependent on your bank, it may take a day or two for the refund to reflect in your account. If you paid via EFT, your refund will be issued the Thursday after your request was approved.Refunds will be processed using the original payment method.

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Should a delay of any nature arise during the process of issuing your full or partial refund, we will immediately be in contact. We do however ask that you allow enough time for us to arrange collection* and inspect condition of goods upon their return before we can issue a refund. Should you choose not to exchange goods or accept store credit, you are welcome to request a refund via our returns form. Please see the section on ‘Returns’ in our Cancellations & Returns policy to initiate the process.